Please Have Your Information Ready
When contacting the Red Cross, be prepared to provide the following information. If you do not have all of the information, please use the phone option.
Service member information
Full legal name
Rank/rating
Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
Social Security number or Date of Birth
Military unit address
Information about the deployed unit and home base unit (for deployed service members only)
Information about the emergency
Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)
Nature of the emergency
Where the emergency can be verified (hospital, doctors office, funeral home)